When AI fails: Deloitte’s refund, its fallout, and what it teaches us
In a dramatic setback, Deloitte Australia has agreed to issue a partial refund to the federal government after a $440,000 AUD (~US$290,000) report was found to contain multiple errors, including fabricated citations and a made-up court quote. The report, commissioned...Accenture Invests in Rehuman to Transform Insurance Customer Engagement
Accenture has announced an investment in UK-based insurtech startup Rehuman, signalling a new wave of AI-driven innovation in the insurance sector. The deal, made through Accenture Ventures, will enable insurers and brokers to harness agentic AI and advanced data...Collaborative article: Experts share one way they keep clients coming back year after year
Today 76% of B2B buyers say they’re more likely to switch providers than they were five years ago. Client loyalty is no longer a passive outcome — it’s a competitive edge. And in 2025, that edge isn’t being forged through points, perks, or polished pitches. It’s being...Get featured: What’s one mindset shift that transforms client outcomes?
Calling all B2B professionals who know that how you think shapes how you serve. Great client outcomes don’t just come from frameworks, deliverables, or campaigns. They come from a mindset—how you approach challenges, relationships, and impact. In this expert-led...